Privacy Policy

Effective Date: July 15, 2026

This Privacy Policy describes how Protection Solutions Center collects, uses, protects, and discloses information through our website, contact forms, insurance inquiries, communications, and insurance agency services. Protection Solutions Center is located at 12268 Perris Blvd, Moreno Valley, CA 92557. You may contact our office at 951-924-1122.

This policy includes information about our website privacy practices, cookies and tracking technologies, contact and insurance inquiry forms, and text messaging or other communication practices.

1. Information We Collect

We may collect personal information that you voluntarily provide to us through our website forms, insurance inquiry forms, quote-request forms, contact forms, phone calls, emails, text messages, or in-office communications.

This information may include:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Appointment request details
  • Communication preferences
  • Referral source
  • Information you include in website form messages
  • Information provided through insurance applications or quote requests
  • Policy, billing, payment, or claims-related information, when applicable
  • Other information you voluntarily provide while communicating with our agency

Please do not submit Social Security numbers, driver’s license numbers, financial account information, payment card information, detailed medical information, insurance policy numbers, claim documents, or other highly confidential information through general website contact forms. Please contact our office directly at 951-924-1122 when sensitive information is required.

2. How We Use Your Information

We may use information we collect for the following purposes:

  • To respond to your questions, requests, or insurance inquiries
  • To provide information about insurance products and coverage options
  • To assist with insurance quotes, applications, renewals, or policy servicing
  • To contact you by phone, email, text message, or another communication method you provide
  • To provide follow-up communications regarding your inquiry, quote, application, or policy
  • To process insurance-related forms, billing, payments, or other requested transactions
  • To communicate with insurance carriers or service providers when necessary to provide requested services
  • To improve our website, services, and customer experience
  • To comply with applicable legal, regulatory, licensing, contractual, or insurance-industry obligations
  • To protect the security and integrity of our website and agency operations

3. Website Forms

Our website may include contact forms, insurance inquiry forms, quote-request forms, or links to third-party insurance application or carrier services. When you submit a website form, we may collect information such as your name, phone number, email address, referral source, insurance needs, and message.

Website forms are intended for general communication and insurance inquiries. They should not be used to submit Social Security numbers, driver’s license numbers, financial account information, payment card information, detailed medical information, policy documents, claim documents, or other highly confidential information.

By submitting a website form, you consent to Protection Solutions Center contacting you regarding your inquiry using the contact information you provide.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, advertising technologies, and similar technologies to operate the website, understand website traffic, improve user experience, measure marketing performance, and support website security.

These technologies may be provided by third-party service providers such as Google Analytics, Google Tag Manager, Google Ads, Meta/Facebook, or similar platforms.

Where required, non-essential analytics and marketing technologies are not loaded until you provide consent through our cookie banner. You may accept or reject non-essential cookies through the cookie banner displayed on our website.

We do not intentionally transmit the contents of contact forms, insurance inquiry forms, quote requests, or other sensitive information entered into website forms to advertising or analytics platforms.

5. Types of Cookies We May Use

Necessary Cookies

Necessary cookies help the website function properly and may support basic features such as page navigation, security, forms, and accessibility.

Analytics Cookies

Analytics cookies help us understand how visitors use our website, such as which pages are visited and how users interact with the site. These tools help us improve website performance and content.

Marketing Cookies

Marketing cookies and pixels may help us measure advertising performance or deliver relevant information about our services. These tools are only used where legally permitted and, where required, after consent.

Functional Cookies

Functional cookies may support enhanced website features such as embedded maps, videos, forms, chat tools, or third-party integrations.

6. Managing Cookie Preferences

You may accept or reject non-essential cookies through the cookie banner on our website. If you previously accepted or rejected cookies and want to change your choice, you may use the “Cookie Preferences” button available on the website to reopen the consent preferences. You may also manage cookies through your browser settings. Please note that disabling some cookies may affect website functionality.

7. Third-Party Services and External Links

Our website may link to or use third-party or affiliated services, including insurance carrier websites, quote or application platforms, contact form processing services, customer communication tools, payment processing services, map and direction services, review platforms, social media pages, advertising platforms, analytics tools, and other external services.

When you choose to use a third-party service, the information you provide may be collected and processed by that provider according to its own privacy policy and terms. We do not control and are not responsible for the privacy, security, or information-handling practices of third-party websites or services.

8. No Sale of Mobile Phone Numbers

We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes.

9. Text Messaging and Communication Terms

When you provide your contact information or opt in to applicable communications, Protection Solutions Center may contact you by phone, email, or text message for purposes such as responding to inquiries, providing quote assistance, following up regarding insurance products, and providing policy or service-related communications.

Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP or UNSUBSCRIBE. You may reply HELP for assistance or contact our office at 951-924-1122.

Consent to receive marketing text messages is not a condition of purchasing an insurance product or receiving insurance agency services.

10. How We Share Information

We may disclose personal information only as reasonably necessary to respond to your requests, provide insurance agency services, operate our business, or comply with applicable legal obligations. Information may be disclosed to:

  • Insurance carriers, underwriters, wholesalers, managing general agents, or other insurance-market participants when necessary to obtain quotes, submit applications, or service coverage
  • Payment processors, premium finance providers, or billing service providers, when applicable
  • Customer communication, form processing, document management, or technology service providers
  • Website hosting, analytics, advertising, security, and technical support providers
  • Professional advisers such as attorneys, accountants, auditors, or compliance consultants
  • Governmental, regulatory, licensing, judicial, or law-enforcement authorities when required or permitted by law
  • Other parties when authorized or requested by you

We do not sell personal information to lead-generation companies or disclose it to unaffiliated third parties for their own independent marketing purposes.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.

However, no website, email, form, database, or electronic communication method can be guaranteed to be completely secure. Please use caution when submitting information online.

12. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested insurance agency services, maintain business and transaction records, service policies, resolve disputes, protect legal rights, and comply with applicable legal, regulatory, licensing, contractual, tax, or insurance-industry requirements.

13. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website. A parent or legal guardian should contact our office before providing personal information relating to a minor.

14. California Privacy Notice

California residents may have certain privacy rights under California law, depending on the nature of the information collected and the applicability of those laws to our practice.

Subject to applicable law, California residents may request information about the personal information we collect, use, disclose, or share; request deletion or correction of certain personal information; and opt out of certain sharing where applicable.

To submit a California privacy request, please contact us using the contact information listed below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal obligations. When we make changes, we will update the effective date and post the revised Privacy Policy on this page.

16. Privacy Questions and Complaints

If you have a question, concern, or complaint regarding our privacy practices or the handling of your personal information, please contact us using the information below. We will review and respond to privacy-related concerns as required by applicable law.

17. Contact Information

If you have questions about this Privacy Policy, our website privacy practices, or our Notice of Privacy Practices, please contact:

Protection Solutions Center
12268 Perris Blvd Moreno Valley, California, 92557
Phone: 951-924-1122

Privacy Official: Protection Solutions Center Privacy Official

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By submitting this form, you agree that Protection Solutions Center may contact you by phone or email about your request. Do not submit medical, financial, insurance, or emergency information. See our Privacy Policy and Terms of Use.

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